Frequently Asked Questions (FAQ)

How do we start a project?
Every project begins with research. We’ll ask you to provide as much information as possible about your project, including an overview of your audience, your objectives, and the messages you want to convey. Based on the information you provide, we’ll craft a Statement of Work (SOW), which describes all of the details about your project, and exactly what services we’ll provide. It also includes estimated costs and timelines for your project.


Can you work in my office?
While we work with clients around the corner and around the world, we’re based in Austin, Texas, and most of our work is virtual. We’ll arrange on-site meetings as needed and will minimize other costs by managing your project remotely. We’re never more than a phone call, email, text message, or video chat away.


How do you bill for projects?
We bill most work on a project basis, although smaller jobs may be billed hourly. From time to time, we may work on a retainer or flat-fee basis. You’ll receive an invoice by email and we accept all major credit cards.


Do you require a deposit?
Yes. We require a deposit before any work begins. The deposit holds space in our calendar and gives you priority over other clients that may wish to hire us on the days you need our help.


What happens if I cancel my project?
We understand that things change. If, for any reason, your project is cancelled after it’s been started, we simply send you an invoice for any time and effort expended and any expenses incurred up to that point. Payment is due on receipt of the invoice.


Someone else can do it cheaper. Will you match their price?
No. We’re fortunate to have loyal clients who value our work and continue to hire us, so we won’t turn down their projects to work for less than the value we provide. There will always be someone who will do it “cheaper,” but our rates are competitive and worth it. That said, if your company offers a product or service we need, or you’re selflessly promoting a good cause we support, we may consider exceptions when there’s a compelling business or philanthropic reason to do so.


Who owns the assets you produce?
Unless we agree otherwise, we reserve the right to maintain a sample copy for our portfolio. Once you’ve paid for your project in full, you retain all other rights to the content we provide.


If I already have some materials written, can you edit them for me?
Yes. About 30% of our projects are editing content provided to us. Whether your copy needs polishing up or heavy copyediting, we can help.


Do you offer graphic design or website development?
We partner with a variety of independent professionals, including graphic designers, website developers, audio and video editors, and other specialists to deliver the projects you need.


I have a project in mind—can you help me plan and put it together?
Yes. We offer hourly consulting and project management services. With experience planning and implementing projects of all types, we can help you turn your idea into a realistic plan and see it through to completion.


I have another question you didn’t answer here.
We’re happy to answer any additional questions or discuss your project with you. Contact us today.