Tell, show, and do to create brand experts

Tell, show, and do to create brand experts

Businesswoman explaining strategy to coworkers. Female professionals are listening at table in meeting. They are planning in office.

After putting effort and investment into developing a strong brand, how do you ensure everyone uses it correctly?

Whenever large companies launch a new brand identity or major change initiatives, they typically require a learning and development component. For our clients, this includes describing everything we expect employees to do, and specifically how to meet those expectations. Next, we show them examples of the expected behavior in action. Lastly, we give them exercises to practice what is expected of them, before they have to apply the lessons in the real world.

“Tell, show, do.”

This approach works well with training of any sort, and it can also be applied to brand training and standards.

  • Tell – To ensure that employees, partners, and vendors correctly represent your brand, create a brand style guide. At a minimum, include visual examples of how to use your logo, color palette, preferred fonts, and photography. See a simple example here.
  • Show – Within your style guide and in any training you provide, go beyond simply describing the correct usage to show real “do’s and don’ts.” Show examples of your brand in all its forms — not just your logo on a page, but also your brand voice in writing, and your photography, color palette, and iconography in video or animation. 
  • Do – Give employees or partners the opportunity to apply your brand standards as you work through examples together. By transforming “before” versions of off-brand work to “after” examples that make your brand shine, they’ll build the skills they need to use correct branding going forward.

For help creating your brand training or communications, call us today.